Answers to the questions we hear most. If yours isn’t here, write to us — a real person reads every email and usually replies within a day.
Nowhere we can reach. Deduply asks iOS to move the photos you select into your system Recently Deleted album, where they stay recoverable for 30 days. Open Photos → Albums → Recently Deleted to restore anything before then.
No. Every scan, fingerprint, and similarity comparison runs entirely on your iPhone. Your photos, their thumbnails, and their metadata never leave your device and never reach our servers — we don’t have any that hold them.
Exact duplicates are true copies of the same image — matched by a perceptual fingerprint plus file size and resolution. Similarphotos look alike but aren’t identical: burst shots, slight crops, or a brightness tweak. You can tune how aggressively Deduply groups similar photos in Settings.
For each group it auto-selects a “keeper” using sensible defaults — highest resolution first, then largest file size, then the earliest capture date. You can tap any other photo in a group to make it the keeper instead.
Scanning your library and viewing results is free. Cleaning (deleting) photos requires a subscription: $2.99 / week or $19.99 / year with a 3-day free trial on the annual plan. Cancel anytime from Settings → [your name] → Subscriptions on iOS.
Manage or cancel anytime in iOS Settings → [your name] → Subscriptions. To move an existing subscription to a new device, tap Restore Purchaseson the App’s subscription screen. Refunds are handled by Apple at support.apple.com/HT204084.
Deduply needs photo access to scan. Open iOS Settings → Privacy & Security → Photos → Deduply and choose Full Access. Limited access only lets the App see a subset of your library, so results will be incomplete.
As long as it’s within 30 days, open Photos → Albums → Recently Deleted, select the photo, and tap Recover. After 30 days iOS removes it permanently and it can no longer be restored.
Bug reports, refund questions, feature ideas, or a photo group that looks wrong — we want to hear it. Telling us your iOS version and what you expected to happen helps us reply faster.